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Shipping & Returns

We use 2-3 day USPS Priority shipping. We only ship on Monday. Any orders placed before 10pm Sunday will ship out the following Monday. Once you have placed your order you will receive an email to confirm. Then you will receive a second email with the tracking number to help you track the package and make arrangements to insure you will be home to receive your package. We don't recommend letting your package sit outside as extreme heat or cold can kill your roaches. We will not be held responsible for dead roaches due to packages left in the heat or cold.

  • Due to state laws we cannot ship Dubia or Lateralis to Florida. Discoids are allowed.
  • We can ship to Alaska if temperatures are reasonable.
  • We do not ship to Canada.
  • We do not ship internationally.
  • We reserve the right to change or delay orders, we will contact you if something needs to be changed.

 

Return Policy

All orders have a live arrival guarantee. If you receive your order dead at no fault of your own, you have 24 hours to contact us and provide pictures as proof. If for any reason you are not satisfied with your order please contact us so we can work things out.